Customer Support
User Manuals and Documentation
Accounting Customer Support
Supports: STARS, FAS, NOMAD, 1099s, P-Card, Travel Express, Payment Services, Online Reporting (Accounting Reports), GAAP Closing Packages, Web Vendor Maintenance, and Web Remittance Advice. Our normal support hours are 7:30 a.m. to 4:30 p.m. MST Monday through Friday (excluding holidays). If we receive a request outside of normal support hours, it will be processed on the next business day.
E-mail: Division of Statewide Accounting Customer Support
Customer Support: (208) 332-8827
Computer Services Customer Support
Help desk and operational support services are available Monday 6:00 a.m. through Saturday 7:00 a.m. Additional weekend services for, On-Call, or On-site Overtime support is available. For cost information and scheduling of weekend services, contact Operations Bureau Chief
E-mail: Division of Computer Services Customer Support
Customer Support: (208) 334-4808
Personnel & Payroll Customer Support
Supports: Employee Self-Service, Online W-2, IPOPS, I-TIME, Online Reporting (Payroll Reports), and Online Pay Stubs. Our normal support hours are 7:00 a.m. to 5:00 p.m. MST Monday through Friday (excluding holidays). If we receive a request outside of normal support hours, it will be processed on the next business day.
E-mail: Division of Statewide Payroll Customer Support
Customer Support: (208) 334-2394 |