Division of Computer Services
Administrator: Dan Goicoechea
Data Processing Phone: (208) 334-2342
Computer Center Phone: (208) 334-3100
Help Desk: (208) 334-4808
E-mail Support : SCO Help Desk
The Division of Computer Services within the Office of the State Controller provides technology services to state agencies throughout Idaho. The division is fully self-supporting, funded solely from funds generated by providing high quality, measured services.
The division maintains the largest data center infrastructure in Idaho state government. Technologies and staff are available to provide development or support services on a wide variety of computing platforms ranging from desktop computing to super-server processing on the mainframe.
This full service data center provides a robust and reliable computing environment seven days a week, 24 hours a day. Help desk and operational support services are available Monday 6:00 a.m. through Saturday 7:00 a.m. Additional weekend services for, On-Call, or On-site Overtime support is available. For cost information and scheduling of weekend services, contact Operations Bureau Chief
The Office of the State Controller has been recognized at the national level for the innovative use of technology in many customer applications developed and deployed. The availability of this sophisticated technology environment and the division's expert technical staff contributed significantly towards the recognition that these projects have received.
Computer Service Center
Dan Goicoechea
Administrator
(208) 334-3100
dgoicoechea@sco.idaho.gov
Computer Operations\ Help Desk
Tammy Shipman
Bureau Chief
(208) 334-3100
tshipman@sco.idaho.gov
Chris Minter
Prime Shift Supervisor
(208) 334-3100
cminter@sco.idaho.gov
Lui Stone
Second Shift Supervisor
(208) 334-3100
lstone@sco.idaho.gov
Applications Development
Scott Newton
Bureau Chief
(208) 334-2342
snewton@sco.idaho.gov
Technical Services (Systems)
Richard Wright
Bureau Chief
(208) 334-2342
rwright@sco.idaho.gov
Faye Jett
Security Administrator
(208) 334-2342
fjett@sco.idaho.gov
Enterprise Services (LAN)
Rocky Bencken
Bureau Chief
(208) 334-2342
rbencken@sco.idaho.gov
Hours of Operation
The Computer Services Center's (CSC) Mainframe computer is available twenty-four seven.
Periodically a scheduled maintenance may occur, which may cause the system to be unavailable. A schedule for weekend maintenance and weekly backups/reorders is available, contact Operations bureau chief for an e-mail copy.
CSC Operations Services (Operator, Production Specialist and Help Desk support) are available Monday 6:00 a.m. through Saturday 7:00 a.m. Additional weekend services for On-Call, or On-site Overtime support is available. For cost information and scheduling of weekend services, contact Operations Bureau Chief
CSC Technical Support Services are available Monday through Friday, from 7:00 a.m. to 5:00 p.m. Weekend support is also available, contact Applications bureau chief to schedule needed support. Note: application development support is billed at an hourly rate. Click here to view rates. |