| To: | All Payroll/Personnel Technicians |
| Subject: | Changes to the Method of Direct Deposit Notification of Errors |
| Sent Date: | 02/06/2006 |
Now that some agencies are allowing their employees to use the new self service feature, there is increased concern regarding direct deposit rejection notices and how to notify the employee in a timely manner. For example: An employee enters an incorrect account number. The bank would then send a notice to the State Controller's Office that states the error.
Therefore, beginning with the payroll paid February 10, 2006 , if the Division of Statewide Payroll receives an error notification from the bank, the following steps will be taken:
1. The DSP will change the employee's Direct Deposit Indicator from 'Y' to 'N'. Thus, turning off the direct deposit and insuring the employee's net pay is not deposited into an incorrect account.
2. Then DSP will notify the agency by email that this employee's direct deposit has been turned off and the reason why the bank rejected the pre-note.
3. The agency should then make sure the employee is notified of the error. At that time the agency can either correct the information for the employee via IPOPS or require the employee to correct their information via Employee Self Service.
NOTE: The direct deposit will not resume until new information has been received.
If you have any questions regarding this process, contact the DSP Helpdesk at 334-2394.
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