Service Profiles

I-Time Service Profiles allow agencies to add users that need access to I-Time for their agency but do not have an existing I-Time profile.  The reason the user may not have an existing I-Time profile is because of the type of employee they are or because they are not an employee of that specific agency.

With a service profile, the user cannot create their individual time sheet, but they will have the function of their designated I-Time user role. 

Some examples of users with service profiles are;

  • Employees with a Rate Indicator of 'D' (such as Board Members)
  • Multi agency users
  • Non-state employees

Establishing or Deleting a Service Profile

In order to establish or delete set up a service profile, a request must be processed through the online security access request application.  See Overview of Security Request Form for more information. 

Once a 'Service Profile' has been set up in I-Time, an e-mail will be sent to the user with their logon information'.  Security Mailers are not created for these type of users.

Maintaining Service Profiles

Once a service profile has been established, the CPO can modify the profile.

Employees with a service profile will be displayed in 'Maintenance' > 'Employee Maintenance'.

  • They will not have a social security number or PCN associated with their name.
  • They will be displayed by Last Name, First Name - XXXXXXXXX XXXX. 

A service profile that is designated as a 'CPO' cannot be assigned to specific TELs.

Password Reset for a Service Profile

If the password needs to be re-set for a user with a 'Service Profile', an e-mail request must be sent to the State Controller's Office.

The e-mail must contain:

  • The user name
  • The agency number
  • For a non-state employee, the email must specify the user is a non-state employee. 

Logging on with a service profile

When a user with a 'Service Profile' logs into I-Time, the 'Employee Time Sheets' view will be displayed.

The left hand menu (the blue frame) will display with the available navigation options based on your role.

 

 
 
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