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Sign in and Password Reset Instructions

Select which password you need to reset for reset instructions

Luma

Password Reset Procedures for I-Time, Paystubs, Statewide Accounting System, Vendors and W-2's

All password resets will be sent to the user's primary or secondary email address via Secure Email.

For any issues encountered during the password reset process or to reset a password, send an email to servicedesk@sco.idaho.gov

Forgot Password

If you do not remember your password follow the steps below:

To access user applications sign-in page select any SIGN IN button.
Begin SIGN IN by entering your user name and agency code.
Select “Forgot your Password?"

Answer your Challenge Question and select SIGN IN.
A message will appear containing your primary and secondary (if applicable) email address.
If neither of the email addresses are correct, then see Invalid Email Address below.

A new password will be sent to both the primary and secondary (if applicable) email addresses on file with the State Controller's Office.

If a new password is not received within 30 minutes or to request a password reset, contact servicedesk@sco.idaho.gov

Changing Your Password

To access user applications sign-in page select any SIGN IN button.
Begin SIGN IN by entering your user name and agency code.
After successful sign-in select the user menu in the upper-right, then select Change Password.
Enter your current password.
Enter a new desired password.
Select “Submit".

A pop-up message will confirm the password change was accepted. The new password will be available for use approximately 30 minutes after it was submitted. A new challenge question will need to be established.

Forgot Challenge Question Answer

The challenge question and SCO Password credentials are linked and must be reset together. Contact the SCO Service Desk at servicedesk@sco.idaho.gov.

SCO Website Credential Requirements

User name and passwords are sent via USPS to the employee's HR/Payroll department or directly to the vendor.

User name:

Contains a space between the first and last name. Example: john smith
Not case sensitive.

Passwords:

Must be a minimum of 8 characters.
Contain a combination of alpha and numeric characters.
Password is case sensitive.
Passwords expire every 180 days. A warning message will be displayed fifteen (15) days prior to the expiration date.

Challenge Question and Answer:

Required at each sign in to provide additional security and authentication
Answer is not case sensitive.
Answer must be at least 4 characters.
Answer cannot contain special characters or spaces.

Note: All password changes will reset the current challenge question and require you to establish a challenge question and answer the next time you log on.

Invalid Email Address

All password resets will be sent to the email address or addresses registered to your State Controller's Office account. The SCO Service Desk cannot issue SCO password credentials to a non-registered email address. Utilize the following instructions that best match your situation:

Active State Employees– Changes to an employee's primary email address are made by contacting your agency HR/Payroll department. Employees can update their secondary email address through IPOPS Self-Service and updating the Employee Secondary Email form. The State Of Idaho Controller's Office cannot make changes to a user's primary email address. If you do not have access to your primary or secondary email addresses, Agency Security Administrators at your agency may request a password reset on your behalf.

Former State Employee - Request for password resets must be sent via email to servicedesk@sco.idaho.gov The request must come from the requesting employee's primary or secondary e-mail address registered with the State Controller's Office. If you do not have access to your registered email address, Agency Security Administrators at your former agency may request a password reset on your behalf.

STARS and Payroll Vendors - Changes to vendor (VND) access and e-mail addresses should be sent to servicedesk@sco.idaho.gov

Luma

Basic Sign-In Instructions

Enter StateID and password in the SCO Enterprise Dashboard sign-in page. Select Sign in button.

Forgot your Password or Unlock your Account

State employees have the ability to Reset their Password AND Unlock their Luma accounts using email confirmation authentication.
**Please contact the SCO ServiceDesk for direct assistance with this process if needed.

1. Select the Forgot your Password? Link.

2. A new window/tab opens to the Reset/Unlock page. Select the option that you are attempting, Reset Password to fully reset your password, and Unlock Account to keep your password the same but unlock your account that has got locked out.

3. Fill out the Forgot your password? form:

o Enter your State ID number in the Enter StateID field (Emailed to you at start of employment or can be obtained using Forgot Your StateID link)

o Make sure the domain of IDAHOIDP is listed.

o Type the CAPTCHA characters shown in the box, and select continue. (utilize the refresh captcha or play audio as needed)

4. If you are a new employee on your first LUMA signin, select the Email Verification choice and Continue. If you have already signed into LUMA and setup your DUO account, you can select DUO Security (it is faster), fulfill the DUO authentication and skip to Step 8.

5. Select the Email Address you would like the verification code to be sent to. You may select either your Primary Email address or your Alternate Email addresse from your State Employment record.

6. An email will arrive to the selected email address from noreply@sco.idaho.gov. Copy the code noted by the red arrow below.

- ***If you receive this email WITHOUT having requested any password reset or account unlock, please notify servicedesk@sco.idaho.gov

7. Paste or type the code into the field provided and press Continue.

8. If you are Resetting your Password, enter and repeat the new passwords. You are shown visual feedback of your passwords complexity. Once all complexity requirements show green checkmarks, select Reset Password.