​​Luma Statewide Business Process Redesign 

Review Redesigned Business Process Maps

The Luma project team held Business Process Redesign sessions from November 2019 to January 2020. These sessions brought together 280 state experts representing 48 agencies to discuss what the current state processes are and why. That information was compared with industry best practices to create a map of the processes that will be used during system configuration for Luma. The Luma project team has released these process maps for a statewide review!​

Click the following links to access the respective process maps for your review.

​​Download the file and navigate to specific process maps through the Table of Contents or bookmarks. ​




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​PLEASE KEEP IN MIND: Business processes are similar to a roadmap, telling the Luma system the successful path to get from a process starting point to the destination. The roadmap shows all of the tasks necessary to get from point A to point B but does not dictate HOW those tasks can be accomplished. We are all eager to see how the Luma system will support the State's business activities. The software system has robust configuration capabilities that provide options to select the best fit for statewide needs. Communications around how the system operates will be developed and delivered in conjunction with the configuration of the Luma system.​

How to Read and Review a Process Map




Consider the following Guiding Principles as you review the process maps:​




​​A Statewide Effort

Luma is a statewide modernization effort. Thank you to everyone who participated in the business process redesign sessions held from November 2019 to January 2020!