​If a vendor overcharges your P-Card, they may issue a credit for the full amount and re-charge your card for the correct amount, or they may issue a credit to reduce the amount charged. In either case:

1. The original, incorrect charge that appears in P-Card must still be verified and approved and then paid in STARS or Payment Services with a 28Z transaction code as any other P-card transaction.

2. When the credit comes from the vendor, that charge will also appear in P-Card as a negative amount. This must be verified and approved as any other P-card transaction.

3. To process the credit, enter a TC 28Z R in STARS or Payments Services.

If the vendor issues a refund to your P-Card, you can enter this in STARS using a TC 105 for a current fiscal year’s expenditure, or a TC 106 for a prior year’s expenditure.

It is the agency’s responsibility to ensure the credit is issued by the vendor. If you dispute any charges from a vendor, contact U.S. Bank’s Customer Call Center.