​Whenever a P-card is lost or stolen, immediately report this to your agency’s P-Card administrator and/or U.S. Bank Customer Service. Contact U.S. Bank’s Customer Call Center if you dispute any charges, or believe you have fraudulent charges on your cards. Click here refer to the Department of Administration purchasing card contact list.

To cancel a card that was lost or stolen and order a new card, P-Card administrators should:

1. Leave the lost/stolen card active in the P-Card application until all the transactions are received from the bank. After all transactions are received, make the card inactive (on the Admin screen of P-Card, click Edit next to the card holder's name).

2. Call the U.S. Bank Customer Service to cancel the lost/stolen/compromised card.

3. You must pay the bank in full by the payment due date on their statement, regardless of the outcome of your reconciliation process. Contact U.S. Bank’s Customer Call Center if you dispute any charges on your cards. The bank may issue a credit for unauthorized charges, but you should contact the bank regarding such charges.

4. As soon as you receive the new card number, enter it in the P-Card application.

Do not mark a card inactive until you are sure all transactions have processed in P-Card. After all transactions have processed, open P-Card, click Edit next to the card holder's name. Uncheck the Active check box.