Transactions Not Uploaded or Transmittal Locked
When a verifiers or an approver opens transactions or a transmittal, a message may be stating that the transaction or transmittal is “Locked by…” followed by the name an agency’s P-Card user. In other cases, transmittals are not uploaded to STARS although users are sure they have been verified and approved.
This can happen if a P-Card user does not exit the application correctly (e.g., users will simply close the browser rather than log off) or if a user clicks the back button of the browser while completing their transmittals instead of using the Back button within the application. Any time a user has P-Card open and transactions displayed, those transctions are locked.
If transactions or transmittals are locked at the time P-Card uploads the transactions to STARS, they will not be uploaded. The upload happens at 5:00PM MST, nightly.
Be sure to use the Back button in the application or to click the Log Off button to properly exit the application.
Figure 1 - Application Buttons
If you create an attachment, the application automatically creates a transmittal (“Create Trans”) in order to attach (“Atch”) documents to it. The verified transactions are placed on a transmittal but the transmittal is not yet released.
Any remaining transactions are locked (unable to be verified) until the initial transmittal is submitted by clicking on the SUBMIT & PRINT button. Afterwards, the remaining transactions need to be verified (click the Verify All or Verify check boxes) and then click SUBMIT & PRINT.
Figure 2 - Locked transaction
P-Card approvals should be done before 5:00 PM MST of the business day for transactions to process in STARS that night. Also, the STARS Effective Date is determined by the bank’s posting date of the P-Card transactions.
To unlock transactions or transmittals, the user who has the transaction or transmittal locked (whose name appears in the “locked” message) should open P-Card, view the transactions, and then click the Log Off button to log off the application properly. Do not simply close the browser by clicking the X on the browser window.
In the case of creating attachments, any remaining unverified transactions are locked (unable to be verified) until you click the SUBMIT & PRINT button. Afterword, click the Verify check boxes to verify the remaining transactions and then click SUBMIT & PRINT.
Finally, locked transactions or transmittals are usually cleared during nightly processing of the applications, so you should be able to access them the next day.